Giant Food LLC
Consumer Affairs Department
8301 Professional Place
Landover MD 20785
Dear Sir or Madam:I have been a regular Giant shopper since moving to the
The selection, layout, and prices are still the best around. The produce section, in particular, stands out. The produce manager is routinely there when I shop on Saturday mornings, and she is always cheerful, helpful, and willing to go out of her way to find what I need, even if it’s not in the produce section. That is true of most of the employees I have encountered.
Having found everything I need, and judiciously used my Bonus Card, whatever goodwill has accrued during my visit is erased when it comes time to check out. For months now, the number of full-service checkout lines has been woefully inadequate to accommodate the customer volume. The situation became so bad I shopped at Shoppers Food Warehouse for a few weeks before returning to the store I knew best.
My first week back at Giant 0340 found seven carts, all but a couple filled above the rim, lined up to use the sole open checkout lane. I complained to a manager, who apologized. Last week was marginally better, but I didn’t have time to speak to anyone.
This week was the final straw. Nine-fifteen on a Saturday morning, and not one full service checkout lane was operating. I got into the lengthy Express lane and asked the first employee I saw to get me a manager. I noticed as I was checking out that one of my items did not capture my bonus card savings, and the checker could not find it in this week’s flyer.
A manager finally arrived, the same gentleman I spoke with a few weeks ago. I pointed out the situation to him, and noted the cashier now working a full-service lane had only appeared in the past minute. He walked over to see to something and I went back into the store to verify I had been correct about the Bonus Card question. I found the tag on the shelf, but noted in the fine print the offer had expired on March 5.
Catching up with the manager, I asked about the Bonus Card tag, as the checkout lane question was now moot. The conversation went something like this:
Me: Since we don’t seem to be able to get enough checkers, can we at least keep outdated sale notices off the shelves. (Handing him the shelf tag.) I paid an extra buck-sixty apiece for these because the old tag was there.
Giant Manager: Did they give it to you for free?
Me: The tag’s outdated. The price she charged was correct.
Giant Manager: Go back through the line if the tag’s wrong. You can get it for free.
Me (pointing): That line? That’s what started this whole thing.
Giant Manager: (No response)
Me: Tell you what. You keep the tag and my three-twenty, and I won’t shop here any more.
Giant Manager: Okay.
So I won’t. A customer of over eleven years’ standing gone, because Giant 0340 can’t be bothered to take my money in a timely manner, and, apparently, doesn’t care if I shop elsewhere. I pass a Shoppers Food Warehouse and a Safeway to get to Giant 0340. It used to be worth it. No more.